Privacy Policy

At Creative Stone, we are committed to protecting your privacy and ensuring your personal information is handled responsibly, transparently, and in accordance with South African privacy laws (POPIA – Protection of Personal Information Act).

This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website https://creativestone.co.za.

1. Information We Collect

When you visit our website or contact us via forms, we may collect the following information:

  • Your name

  • Email address

  • Contact number

  • Any other details you voluntarily provide in the message field

  • Technical data via cookies (browser type, pages visited, device type, etc.)

2. How We Use Your Information

Your information is used for:

  • Responding to inquiries or quote requests

  • Providing relevant product or service information

  • Improving website performance and user experience

  • Ensuring compliance with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Cookies & Tracking Technologies

Our website uses cookies to:

  • Track basic analytics (e.g. via Google Analytics)

  • Understand how visitors interact with our pages

  • Improve speed, security, and user experience

You can adjust your browser settings to refuse cookies, though this may affect functionality.

4. Sharing of Personal Information

We may share your data with trusted service providers strictly for operational purposes (e.g., our website hosting provider or analytics platform), under strict confidentiality agreements.

We will only disclose your personal data when required to do so by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no website or transmission over the internet is 100% secure.

6. Your Rights

Under POPIA, you have the right to:

  • Access the personal data we hold about you

  • Correct or update your personal data

  • Request deletion of your personal data

  • Withdraw consent at any time

To exercise your rights, email us at info(at)creativestone(dot)co(dot)za

7. Changes to This Policy

We may update this policy occasionally. All changes will be posted on this page with the effective date updated.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.