Frequently asked questions

When are you open?

We are open from 

  • Monday to Thursday – 7am to 5pm  
  • Friday – 7am to 3pm
  • Saturday – 9am to 1pm
  • Sunday & Public Holidays – Closed

What product would you recommend for driveway?

We would recommend using any of our Cobble Paving Ranges for driveway, house surrounds, courtyard and garden edging.

What product would you recommend for patios and pools?

We would recommend using any of our Flagstone Paving Ranges, some of which come with matching bullnoses.

Can you use flagstones indoors and outdoors?

Yes, our whole range of flagstones can be used both indoors and outdoors.

Can you use your cladding indoors and outdoors?

Yes, our whole range of cladding can be used both indoors and outdoors.

Can underfloor heating be used with your stone flooring?

Yes, our flagstones can be used in conjunction with underfloor heating and they retain the heat extremely well due to their thickness.

What is the thickness of your flagstone pavers?

Our flagstones are available in different thickness ranging from 25mm to 55mm depending on the range and size.

What is the thickness of your cobble pavers?

Our cobble pavers are 55mm in thickness apart from our Country Cobble Range which has a thickness of 50mm.

What is the thickness of your cladding pavers?

Our cladding thickness very much depends on the range you are looking at and each piece of cladding varies in thickness, in order to create a natural look.

What colour are you products available in?

Our products are available in a wide range of colours to suit almost any design and style.

Are you able to make custom size products and colours?

We generally do not make custom products and sizes but have a chat to us and maybe we can assist.

Do you deliver?

Yes, we can deliver our products to you.

How long is your order time?

Our order time varies as and when new orders are placed but not usually more than 2 to 3 weeks from date of an order being placed.

Is there a minimum order quantity / value?

No, there is no minimum order quantity.

How much additional coverage should I order to cover breakages / unforeseen circumstances?

You should generally add between 5% & 10% to the quantities of your order to cover for cuts and wastage.

Do you have to seal your products?

Yes, we recommend that all our products be sealed in order to protect them and increase their lifespan.

Do you sell sealant for your products?

Yes, we sell a range of different types of sealants for our products.

Can I seal your products myself?

Yes, you can seal the products yourself, however we would recommend using a professional cleaning and sealing company and would recommend contacting Felix de Beer Agencies on 076 827 4738 felixdebeer1@gmail.com

How do you clean and maintain your products?

Once they are sealed cleaning is very easily. A light and gentle scrubbing and mopping with the use of a mild cleaner such as Sunlight Liquid is all that’s required.

How do I remove stains from my products?

We would recommend contacting a professional cleaning and sealing company such as Felix de Beer Agencies on 076 827 4738 felixdebeer1@gmail.com

Do you provided an installation service for your products?

Unfortunately we do not offer and installation service as we are purely a manufacturing company.

Can I install your product myself?

Yes, you can install the products yourself, however we would recommend using a professional and reputable installation company.

Can you recommend a fitter / builder to install my flagstones?

We can provide you with a list of recommended installers, please contact reception info@creativestone.co.za

How do I replace a broken flagstone in my existing flooring?

If you have a broken flagstone, the best way to remove it, is to work from the middle of the flagstone out to the edges. If you try and prise the flagstone up from the edge there is a danger you will break the edge of the adjacent flagstone.

How do I go about purchasing your products?

Should you know what products and quantities you require, you would be able to order directly from our orders department. You are also more than welcome to bring us a plan of what you are wanting to do and we can advise you on the best suited products and quote you accordingly. We also offer a free site measurement and design service for areas over 25m2.

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