Frequently asked questions

Our showroom is located at #8 Ridge Rd, Laserpark in Honeydew.

We are open from 

• Monday to Thursday – 7am to 5pm  
• Friday – 7am to 3pm
• Saturday – 9am to 1pm
• Sunday & Public Holidays – Closed

We would recommend using any of our Cobble Paving Ranges for driveways, house surrounds, courtyard and garden edging.

We would recommend using any of our Flagstone Paving Ranges, some of which come with matching bullnoses.

Yes, our whole range of flagstones can be used both indoors and outdoors.

Yes, our whole range of cladding can be used both indoors and outdoors.

Yes, our flagstones can be used in conjunction with underfloor heating and they retain the heat extremely well due to their thickness.

Our flagstones are available in different thickness ranging from 25mm to 55mm depending on the range and size.

Our cobble pavers are 55mm in thickness apart from our Country Cobble Range which has a thickness of 50mm.

Our cladding thickness very much depends on the range you are looking at and each piece of cladding varies in thickness, in order to create a natural look.

Our products are available in a wide range of colours to suit almost any design and style.

We generally do not make custom products and sizes but have a chat to us and maybe we can assist.

Yes, we can deliver our products to you.

Our order time varies as and when new orders are placed but not usually more than 2 to 3 weeks from date of an order being placed.

No, there is no minimum order quantity.

You should generally add between 5% & 10% to the quantities of your order to cover for cuts and wastage.

Yes, we recommend that all our products be sealed in order to protect them and increase their lifespan.

Yes, we sell a range of different types of sealants for our products.

Yes, you can seal the products yourself, however we would recommend using a professional cleaning and sealing company and would recommend contacting:

The Sealing Company on 083 700 1692 or irene@thesealingcompany.co.za

Once they are sealed cleaning is very easy. A light and gentle scrubbing and mopping with the use of a mild cleaner such as Sunlight Liquid is all that’s required.

We would recommend contacting a professional cleaning and sealing company such as The Sealing Co. on 083 700 1692 or email irene@thesealingcompany.co.za

Unfortunately we do not offer an installation service as we are purely a manufacturing company.

Yes, you can install the products yourself, however we would recommend using a professional and reputable installation company.

We can provide you with a list of recommended installers, please contact reception info@creativestone.co.za

If you have a broken flagstone, the best way to remove it, is to work from the middle of the flagstone out to the edges. If you try and prise the flagstone up from the edge there is a danger you will break the edge of the adjacent flagstone.

Should you know what products and quantities you require, you would be able to order directly from our orders department. You are also more than welcome to bring us a plan of what you are wanting to do and we can advise you on the best suited products and quote you accordingly. We also offer a free site measurement and design service for areas over 25m2.