Frequently Asked Questions
At Creative Stone, we know choosing the right paving or cladding is a big decision. To help, we’ve grouped our most common client questions into product, design, and maintenance categories — so you can find exactly what you need.
Product FAQ’s
Quick answers for the most common questions about our full range of paving, flagstone, cobbles, and cladding.
What product would you recommend for driveways?
We would recommend using any of our Cobble Paving Ranges for driveways, house surrounds, courtyards, and garden edging.
What product would you recommend for patios and pools?
We would recommend using any of our Flagstone Paving Ranges, some of which come with matching bullnoses.
Can underfloor heating be used with your stone flooring?
Yes, our Flagstones can be used in conjunction with underfloor heating and they retain the heat extremely well due to their thickness.
What colour are your products available in?
Our products are available in a wide range of colours to suit almost any design and style.
Are you able to make custom size products and colours?
We generally do not make custom products and sizes but have a chat to us and maybe we can assist.
Flagstone FAQ’s
Flagstone is one of our most versatile products, suited to both indoor and outdoor use.
Can you use flagstones indoors and outdoors?
Yes, our whole range of flagstones can be used both indoors and outdoors.
What is the thickness of your flagstone pavers?
Our flagstones are available in different thickness ranging from 25mm to 55mm depending on the range and size.
How do I replace a broken flagstone in my existing flooring?
Cobble Paving FAQ’s
What is the thickness of your cobble pavers?
Our cobble pavers are 55mm in thickness apart from our Country Cobble Range which has a thickness of 50mm
Can I mix cobble ranges or patterns?
Absolutely. Many clients use contrasting borders, mixed patterns, or dual finishes to create something that feels custom and refined.
Cladding FAQ’s
What is the thickness of your cladding pavers?
Our cladding thickness very much depends on the range you are looking at and each piece of cladding varies in thickness, in order to create a natural look.
Can you use your cladding indoors and outdoors?
Yes, our whole range of cladding can be used both indoors and outdoors.
Design & Lifestyle FAQs
For inspiration and project planning: driveways, pools, firepits, and entertainment areas.
Firepit Paving FAQ’s
What type of paving is best around a fire pit?
Heat-resistant, non-slip paving like flamed granite or textured concrete flagstones are ideal. These materials provide a safe, long-lasting base with high design value.
Can I use bullnose edging around a fire pit?
Absolutely. Bullnose stones add a refined, safe edge and help define the area — especially useful when creating seating zones or circular layouts.
How big should the paved area be around a fire pit?
Leave at least 1.2–1.5 meters of space between the fire pit and your seating for comfort and safety.
Will paving get damaged from the fire or ash?
Our paving is built for outdoor durability. Any surface soot can be cleaned easily, and sealing enhances long-term protection.
For more information on cleaning and maintenance, please see maintenance and installation
Driveway Paving FAQ’s
Can simulated stone really handle vehicles?
Yes. Our driveway-suited cobbles are designed for strength and durability under regular residential vehicle use.
Can I use flagstone on my driveway?
Some flagstone ranges can be used on driveways if installed with the correct base prep and jointing method. We can advise based on your specific project.
Will the colour fade over time?
Our products are made with high-quality colour pigmentation. While natural weathering occurs, sealing can further protect colour vibrancy.
Will the paving crack or shift over time?
With proper sub-base prep and professional installation, our paving products are extremely durable. Cobble paving is particularly well suited to areas with vehicle movement.
Pool Paving FAQ’s
What is the best paving for around a pool?
Slip-resistant flagstone paver with matching bullnose that stays cool underfoot, such as our flamed granite or textured flagstone ranges.
Will pool chemicals damage the paving?
Yes, certain pool chemicals such as hydrochloric acid will damage Cementous products. Sealing is recommended to increase the lifespan of the paver, protect them for spills and make maintaining them a breeze.
What’s the difference between pool paving and coping?
Pool paving is the surface around the pool; coping is the rounded or bullnose edging that finishes the pool edge for safety and comfort.
Does the paving get slippery when wet?
Our pool-suitable ranges have built-in surface textures that provide grip, even when wet.
How do I maintain pool paving?
Once sealed, regular sweeping and rinsing is usually enough. For stubborn marks, use a mild outdoor cleaner.
Purchasing & Delivery FAQs
Where are you located?
Our showroom is located at #8 Ridge Rd, Laserpark in Honeydew.
When are you open?
We are open from
- Monday to Thursday – 7am to 5pm
- Friday – 7am to 3pm
- Saturday – 9am to 1pm
- Sunday & Public Holidays – Closed
Do you deliver?
Yes, we can deliver our products to you.
How long is your order time?
Our order time varies as and when new orders are placed but not usually more than 2 to 3 weeks from date of an order being placed.
How do I go about purchasing your products?
Is there a minimum order quantity / value?
No, there is no minimum order quantity
How much additional coverage should I order to cover breakages / unforeseen circumstances?
You should generally add between 5% & 10% to the quantities of your order to cover for cuts and wastage
Maintenance and Installation
How do you clean and maintain your products?
How do I remove stains from my products?
We would recommend contacting a professional cleaning and sealing company such as The Sealing Co. on 083 700 1692 or email irene@thesealingcompany.co.za
Can I seal your products myself?
Yes, you can seal the products yourself, however we would recommend using a professional cleaning and sealing company and would recommend contacting:
The Sealing Company on 083 700 1692 or irene@thesealingcompany.co.za
Do you have to seal your products?
Yes, we recommend that all our products be sealed in order to protect them and increase their lifespan
Do you sell sealant for your products?
Yes, we sell a range of different types of sealants for our products
Do you provide an installation service for your products?
Unfortunately we do not offer an installation service as we are purely a manufacturing company.
Can I install your product myself?
Yes, you can install the products yourself, however we would recommend using a professional and reputable installation company.
Can you recommend a fitter / builder to install my flagstones?
We can provide you with a list of recommended installers, please contact reception info@creativestone.co.za
Space designed by The Creative Stone Company